Please contact us if you are not fully satisfied with your purchase for any reason. Authorization is required for any merchandise return. Contact us for a return authorization number at 1-877-527-8114; describe the items being returned and the reason.
All returned items must be shipped within (30) days of receipt. Items must be unused and in original factory condition with all original packaging intact. All returns are subject to our inspection and approval. Returns within 15 days will receive cash refund; returns up to 30 days will receive store credit. Items must be unopened, unused and/or in original packaging.
Customers are responsible for all shipping charges, unless the cause for the return is a ceflongbeach.com online store error. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages. Ceflongbeach.com online store is not responsible for returned shipments that are lost, stolen, or damaged.
Cancellations or refusal of orders, which have been already shipped, are subject to handling and restocking charges up to 15%.
Refund Processing Time
Our staff at ceflongbeach.com online store will make every effort to process your returns as quickly as possible. Please allow 5-7 business days for a refund to be posted to your credit card.
Damage to Shipments
Damaged shipments do occur. All shipments must be thoroughly inspected upon receipt. If there is damage, call us immediately at
1(877) 527-1114. Save all packaging and do not destroy boxes etc. in case of return. You have 48 hours to file a damage claim. Claims filed after 48 hours of receipt may not be honored.
- Visible Damage
If there is Visible Damage or you feel there may be Concealed Damage to the packaging, carefully unpack and inspect the contents are damaged, you should reject the shipment. If the contents are not damaged you should accept the shipment if the materials are damaged, if the materials are not damaged but the boxes or packaging was damaged you should make a note on your invoice that the packaging was damaged. Contact us at your convenience to let us know so that we can make sure that the damage occurred because of improper packaging.
- Concealed Damage
If damage is concealed, you have 48 hours to report that damage to ceflongbeach.com online store. Damage items will be replaced or repaired at no cost to the buyer.
All items damaged in transit will be replaced as long as you contact us within 48 hours of receipt of delivery. Damaged products must have the original box, packaging materials, manuals and accessories. Once you have contacted us we will give you the steps needed to return the damaged materials. To report damaged or lost merchandise, please contact us and we will make every effort to respond to your email or phone call on the next business day. Our email address is [email protected] or you can reach at our toll free number 1(877) 527-1114.